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CRM / ERP -- Customer Resource Management / Enterprise Resource Planning solutions, made possible with Microsoft Outlook. Sure, everyone would like to use SAP, JD Edwards, Siebel, BAAN, Oracle Applications or PeopleSoft, but frankly, small- to mid-sized firms simply can not afford these heavy hitters. Microsoft Outlook offers an extensive set of application interfaces that will enable full automation and integration with existing Microsoft Office family products like Excel, Word and Access, along with Exchange Server, and even Microsoft SQL Server. Live chat is always an option too. In an FAQ, Help, or Search area of your website, setup a live chat system, where surfers can immediately receive a popup, with a live person, who can help answer their questions or direct them to an area they are specifically looking for. Also, the live person can get better data on the surfers, and quite possibly obtain telephone or mailing address information for further data warehousing needs. Is Real Time a business imperative today? Absolutely. Is Real Time an IT department goal today? Absolutely. What good is your Contact Database in Kalamazoo to your salespeople in Omaha? A virtual Gold Mine, if the Omaha users can interact with that database! Connecting all of businesses resources, by every means necessary today is key to success.
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